Support

Need help? We're here to assist you with any questions about Sincely.

Contact Us

Email: sincelyapp@gmail.com

We typically respond within 24 hours.

Report a Bug

Found a bug? Please email us at sincelyapp@gmail.com with:

What you were doing when the bug occurred
What you expected to happen
What actually happened
Screenshots (if applicable)
Your device model and iOS version

We appreciate detailed reports - they help us fix issues faster!

Frequently Asked Questions

How does the learning algorithm work?

After you complete a Moment 3 times, Sincely analyzes your completion pattern and automatically sets a target interval. The app continues to learn and adjust as you use it.

How do I restore my Pro purchase?

Open the app → Settings → Sincely Pro section → tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used to purchase.

Why isn't my data syncing across devices?

Make sure you're signed in to iCloud on all devices (Settings → [Your Name] → iCloud). Sincely uses iCloud to sync your data automatically.

How do notifications work?

Sincely sends up to 3 types of reminders per Moment: a "due soon" reminder on your target day, an "overdue" reminder the day after, and weekly check-ins if a Moment is 7+ days overdue.

What's the difference between Moments and Memories?

Moments are recurring activities (water plants, call family). Memories are one-time special events with anniversary reminders (first date, moved to new city).

How many Moments can I track for free?

Free users can track up to 3 Moments and unlimited Memories. You can enable notifications for your 2 most important Moments. Pro users get unlimited Moments and notifications.

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